Privacy — afishent SMS & Rainmaker line

Data controller

doubletheWHY LLC operates afishent for subscribing advisory firms. Telecommunications for Rainmaker lines are processed on behalf of those firms and their authorized advisors.

What we process

• Phone numbers (E.164): advisor-assigned business numbers, advisor verified mobiles, and caller/sender numbers for routing.
• SMS content: advisor-originated capture notes and debrief-related text processed for relationship intelligence; carrier keyword messages (START/HELP/STOP).
• Voice metadata: call timestamps, duration, and routing identifiers (no call recording or transcription in the pilot).

In the pilot, client-originated SMS message bodies are not stored in afishent databases; unmatched inbound SMS may appear in an advisor review queue with sender number and time only. See product spec and security review B0N-857.

How we use it

• Route inbound SMS and voice to the assigned advisor.
• Log relationship touches and optional advisor capture/debrief workflows.
• Send transactional SMS to an advisor's verified mobile (e.g., debrief prompts) when enabled.
• Honor STOP/HELP and resubscribe keywords via our messaging provider (Twilio).

Sharing and sale of mobile numbers

We do not sell or share mobile phone numbers with third parties for their independent marketing. Telecommunications processing uses subprocessors under contract (including Twilio for SMS/voice delivery). See afishent security documentation and subprocessors list.

SMS disclosures

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out of SMS from an advisor line; reply HELP for help.
• Advisors accept platform terms at sign-in; clients consent via advisor disclosure and inbound contact as described on the SMS program page.

Retention

Advisor capture and debrief content follows afishent recordkeeping and intel retention rules. Call/SMS touch metadata follows tenant lifecycle policies. Provider-side message logs may be retained per Twilio's policies under our DPA.

Terms

Use of afishent is governed by the Terms of Service. Telecommunications features are part of the B2B platform offering described in the SMS program documentation.